Help center
Short guides for the bits people get stuck on.
Each guide is a few minutes' read. If something is missing, write to hello@conkarma.app — we add new guides based on what people actually ask.
127 guides
Getting started
First five minutes inside the app — what to do once you've installed.
Cells — your private circle
What a Cell is, how to invite or join one, the four roles, and how DNA flows.
Streaks
How streaks accrue, what counts, how streak freezes work, what breaks them.
How ConKarma onboards you (FAQ)
Gradual asks, visible skip on every screen, no default persona, every decision reversible.
Daily Anchor — your one daily ConKarma moment
Opt-in, low-pressure one-card-a-day surface. No push, no streak, dismiss-for-good supported.
Streak shields
Each cell member earns a small bank of shields by sustained activity. Miss a day, a shield absorbs the miss — the streak holds. Shields can't be bo…
A shared quest with bereavement-safe defaults
Opt-in shared-quest mechanic — every cell member's daily completion adds to a cell-level goal. Bereavement-safe by default: when a cell member is a…
App updates
Honest-why update notes by category, the rare two-eye-gated force-block reservation, preserved data-export + cancel exits, per-quarter transparency report.
Co-parenting across two cells
How ConKarma coordinates co-parenting between two cells. Cross-cell consent + DV-safe pattern, kid voice load-bearing, family-law disclaimer.
Grandparents
How grandparents get invited, the weekly digest, Question for Grandpa, and how to remove a grandparent.
Trusted Cells
The four-stage consent flow that lets two Cells unlock cross-Cell challenges and shared rituals.
Sunday family reveal
The 90-minute Sunday 7pm window that gathers the week's photos, mood high points, and milestones — not a feed, an event.
Your Hearth address (optional)
~100m precision, never your exact street. Kid agency, parent override for under-13s, one-tap clear.
Your persona — and how to change it
Surface-ordering signal, eight personas, change any time. Never sold or used for ad targeting.
Belonging to more than one cell
How blended families, friend groups, and grandparent connections work in parallel.
Using ConKarma on your own
Which features work before you invite anyone, and which need a cell of two.
Family-approved social share — the two-adult gate
How sharing a family moment or journal entry outside the cell works, why it requires two adults to approve, and what the second adult actually sees.
Sandwich-generation elder cell — setting it up
How an adult juggling kids in one cell and aging parents in another structures things, what works today, and what’s deferred to a later release.
Leaving a cell — at your own pace
What stays with you, what's left behind, and the in-app support paths for the harder cases.
After a separation — re-forming your cell
Splitting a shared cell, forming a new one, keeping the kids' experience continuous across two households.
Mixed families
How ConKarma works for religious, cultural, secular, or mixed-tradition families. Inclusive defaults, decline-to-state as a first-class option, conflict surfacing without adjudication.
Household composition
How ConKarma adapts to household composition. Multi-select declaration, decline-to-state, friends-of-cell scoping, COPPA pattern.
COPPA for parents
Verified consent, what data we hold, how to revoke, where to reach us.
Sibling chore trades
How siblings can sell each other a chore turn for DNA, with parent-side caps and visibility.
Reward split
After a shared mission, the picker that splits the DNA payout — why it's not auto-50/50, and how parents can override.
Family Shield — teen-trust safety net
How teens flag concerns to a trusted adult instead of straight to a parent.
Why we don't ask for your contacts
The contacts permission is the surveillance hook. Cells are how we connect people instead.
Kids assigning missions to parents
How a teen can ask a parent to do something, with skin in the game.
Kid Mode — a simplified app for under-13s
How Kid Mode works, who gets it automatically, how to turn it on or off, and what parents see.
Structured sibling repair, no AI mediation
A structured-form flow for the two-kids-fighting moment. Each kid picks from curated "what happened" cards; the BE matches the pair into a shared p…
Allergies and dietary restrictions
How ConKarma filters food + contact + dietary suggestions; 3-level severity; decline-to-state; sitter brief; not a medical device.
Calendar
Month/week/day views, RSVP, recurrence, and the iCal export that pushes events into Google / Outlook / Apple Calendar.
Kanban view
Your active missions, duties, and reminders laid out as a board with drag-and-drop columns. Same data as the list view, different shape.
Calendar view (for tasks)
Your missions, duties, and reminders on a calendar grid. Distinct from the shared cell calendar, which is for events and RSVPs.
Deadline reminders
What fires, where it lands, how to snooze, and which categories you can mute.
Reserving a wish
How to reserve a gift on a wishlist (anonymous or named) so two gifters don't accidentally buy the same thing.
Sharing your wishlist
How Wishbooks share with the cell, trusted cells, and grandparents who don't have the app. 30-day token expiry, revoke anytime.
Anonymous gifting
What the wishlist owner sees, what other gifters see, what we log, what we don't.
The cell-shared registry of dates that matter
Important Dates is a cell-private registry — birthdays, anniversaries, milestones, memorial dates. Each member tunes their own reminder cadence; no…
A short curated question, every day
A short question lands in your cell each day. Each member writes their answer privately on-device; answers reveal at a chosen time. Editorial conte…
A live grocery list every cell member can edit
Real-time sync, no public surface, integrates with the meal planner. Add an item from the kitchen; your partner sees it at the store before they re…
Recipe box + week view + grocery handoff
Plan the week's meals against your cell's recipe box. Drop a recipe on Tuesday's dinner; the ingredients flow to the grocery list deduplicated. The…
A small persistent counter for the date that matters
Home-screen widget for couple cells counting days since a date you both pick. IOS Lock Screen + Android Glance + Apple Watch / Wear OS complication…
A persistent pet that grows alongside your streaks
A pet that lives with your cell. Grows as your streaks lengthen, sleeps when you sleep, idle animations through the day. Never dies, never demands …
Curated relationship card decks
A library of card decks for couple cells — Love Maps, Date Night, Hard Conversations, Repair. Editorial content reviewed by clinicians where the to…
Spend, Save, Give — the third allowance bucket
A kid-side allowance allocation that flows to a vetted charity. The kid picks the split and the cause; the parent authorises the actual disbursement.
Lotteries
Random selection without bid-or-lose. Three scenarios, the fair-share floor guarantee, and the kid opt-out.
How to plan a Themed Night
Pick the theme, compose the evening across your cell's tools, break ties with a lottery, finish on a memory rather than a score.
Your Base — your personal home
Your personal widget board on your own phone, lock, and watch — and how it differs from the cell's shared Wall.
Customizing your Base
Per-zone widget board, persona-aware starter defaults, the non-hideable safety strip, kid-safe filtered catalog, and what we never push.
The feature control panel
Core-first onboarding, bundle-level owner control, and the safety floor that can never be switched off.
Emergency check-in
Send "I'm safe" or "I need help" to your Cell with one tap. Optional location sharing is opt-in, per-region retention, revocable any time.
Therapist export — a PDF you hand to a clinician
What the therapist export is, when to use it, what it contains, who sees it, and what we don’t put in.
Drift detection + therapist-handoff suggestion
What "drift" means in the coaching report, what triggers the suggestion to consider professional support, what the suggestion does, and what to ignore.
Couple repair with a calmer cadence
Longer, calmer cadence than the sibling flow. The first partner frames the moment using curated prompts; an optional 24-hour cool-down passes befor…
Repair flows that respect generational asymmetry
Same structured-form discipline as the couple flow, with prompts tuned to the generational asymmetry. Parent ↔ teen uses one prompt set; adult-chil…
Honest Letters — for kids
Write something true to one person in your cell and decide in advance how they're allowed to react.
Honest Letters — for parents
Receiving an Honest Letter from your kid. Why the conditions are structural, not advisory, and when to step outside the app.
Honest Letters — for partners
Hard things land better written. Mutual receiving-conditions, the double-blind variant, what we never see.
When a cell-mate dies
How the app holds memory after a death — soft handling, no surprise anniversaries, at your pace.
Soft-mode for cell crisis
How to quiet the daily loop while life needs your attention more than the app does.
Coming out + identity change
Update your name, pronouns, or family role at your pace — to the cell-mates you choose first.
Emergency contacts + crisis routing
Setting up emergency contacts, per-context routing, sitter brief scoping, kid-COPPA pattern. We route notifications; we don’t dispatch.
Topics you’d rather not see
Topics you’d rather not see. Two severity levels, temporary-allow, COPPA anti-stigma pattern; the platform never inverts a declaration into more of X.
Substance recovery — respected, not treated
How ConKarma respects recovery. Filtered suggestions, opt-in resource discoverability, kid-family posture, Ember pairing intersection.
Communication style — adapt to how you work best
How ConKarma adapts to communication style. Two-layer declaration, brief surfacing, Backpack IEP coexistence; never deficit framing.
Pronouns + identity
How ConKarma honors how you want to be addressed. Pronouns always asked, gender identity opt-in separate, trans-protective history handling.
Per-device adult-zone enable
Why adult-zone access is gated per device, the default ON/OFF, and how to flip it on a new device.
Adult-zone retention
Configurable 3-year default with rolling per-item expiry — how to tighten or extend, plus the 30-day soft-delete grace.
Enabling the Ember adult zone
The prerequisite checklist and what changes once Ember is on.
Why ConKarma ships as two apps
Family-first main app + adult-only After Dark companion — what lives where and how account linking works.
Setting up the After Dark companion
Prerequisites, install on iOS or Android, first-launch keychain sign-in, and enabling Ember for your cell.
Privacy inside the After Dark companion
Server-enforced zone isolation, vault-encrypted PII, and what we cannot see — even with court order.
Limits doc + safeword + aftercare check-ins
The three Ember pillars live on the same E2E keypair as the rest of the adult zone. Mature framing throughout; agency, not paternalism.
Matching without ever revealing a "no"
When two partners explore which fantasy categories overlap, the matching runs entirely on-device with two structural invariants we will not break: …
Curated role-play scenario library
A growing library of curated role-play scenarios for Ember-enabled couples. Editorial content; biometric-gated; never AI-generated; never…
Two modes of the same game primitive
The same game shape ships in two flavours. Serene mode: family-safe prompt sets with parent-side category controls. Ember mode: adult-only prompt s…
Date Night and Ember themed evenings
Mechanics of couple-only themed evenings — opt-in chain, Mutual Deck cross-check, safeword, asymmetry soft-pause. Suggestive-not-explicit.
Voice notes — record, send, stay private
How voice notes work in messages and comments, the 30-second cap, and how zone-isolation keeps an Ember recording from ever leaking into a family-zone surface.
Siri
ConKarma exposes a small set of voice intents to Apple Siri so you can add a grocery item, check the day's calendar, capture a journal entry, or an…
Google Assistant
ConKarma exposes the same small set of voice intents to Google Assistant so you can add a grocery item, check the cell calendar, capture a journal …
Voice · Grocery
The most-used voice intent in our beta. Add an item to the family grocery list while driving, while cooking, or while the kid is looking at you exp…
Voice · Calendar
Ask the assistant what's on the cell calendar today, tomorrow, or this weekend. The intent reads back only the events you can already see in-app — …
Voice · Important Dates
A short read-back of upcoming entries from the cell's Important Dates registry — birthdays, anniversaries, milestones, memorial dates. Useful as a …
Voice · Daily Question
Capture an audio answer to today's Daily Question while you cook, drive, or walk. The audio is transcribed by the assistant; the resulting text lan…
Voice · Journal
Capture a personal journal entry — yours alone unless you explicitly cell-share it — by voice. Useful for the after-driving thought you don't want …
Alexa
ConKarma ships an Alexa skill that exposes the same small set of voice intents as the Siri + Google Assistant integration — grocery add, calendar q…
Google Home
ConKarma ships a Google Home Action that exposes the same voice intents as the Siri + Alexa integration. Useful on Nest speakers, Nest displays, an…
SmartThings
ConKarma ships a SmartThings SmartApp that exposes the daily question, the cell calendar, and Important Dates as Routine triggers — useful for hous…
Home-proximity checks — when and how
Event-triggered only. Coarse-only OS permission. Distance buckets, not raw position.
ConKarma for Windows — install, permissions, troubleshooting
Native Microsoft Store app for Windows 10 + 11. Install path, permission list, auto-update behavior, sign-in options, uninstall + data export, and the things the Windows build deliberately does not do.
Apple TV
ConKarma on Apple TV is the family-room ambient surface — it shows the cell's photo strip, upcoming Important Dates, the cell-quest progress bar, a…
Apple TV
The Apple TV surface is designed for the family-room ambient context — visible from across the room, kid-safe by default, no algorithm-driven conte…
Apple TV
The TV surface is meant to fade into the room, not perform — but when guests are over, or the kids are doing homework, or you just want a different…
The Wall on Android TV, Google TV & Fire TV
Install and pair the cell's big-screen Wall on Android TV, Google TV, or Fire TV — not just Apple TV.
Run the Wall as a full-screen kiosk
Put the Wall on any spare tablet, laptop, or monitor with no streaming box — a full-screen browser kiosk.
Apple Health and Google Fit
Connect your platform health store to auto-tag walking, sleep, and activity missions — opt-in per category, never written back, never stored raw.
Google Calendar — two-way sync, scopes, and revocation
How ConKarma's Google Calendar integration works: which OAuth scopes we request, what we read, what we write, what we never touch, how to revoke access in one tap, and what the privacy posture looks like end-to-end.
Calendar sync — two-way with Apple, Google, Outlook
Bi-directional EventKit / CalendarContract sync (new) vs. The existing read-only iCal subscription — and how to pick.
What our AI reads (and doesn’t)
The scope of AI access, what’s excluded, and our no-training stance.
Which parts are AI (and which aren't)
The AI surfaces, the deliberate exclusions, and how generated content is marked.
Connecting an AI assistant (MCP)
How to connect your assistant, what’s exposed, and the privacy posture.
Rewards store — not available yet
DNA → gift-card redemption isn't available in ConKarma yet. DNA still powers the in-app cell economy.
How the Cell Sparks Pool works
Opt-in pack sharing at purchase, per-member fair-use cap, no-expiry rule preserved.
Requesting more Sparks from your cell
Ask, don't pressure. Per-sender rate limit, recipient mute, silent decline.
Any cell member can pay for Family
Cell-wide entitlement regardless of payer; 7-day grace at handoff between adults.
Buying the Adult tier through the companion app
Adult tier ships through After Dark on App Store and Google Play. Family-bundle pricing applies automatically.
DNA and EGO — the two currencies
When you earn DNA, when you earn EGO, and what they spend on.
Cancelling a subscription
Where to cancel by platform, and what stays after.
If you stop paying
What happens when a subscription is cancelled, paused, or a payment fails — and what stays.
Notification preferences
Tune what you hear from ConKarma — per-category toggles for push, in-app, and email; quiet hours; and the safety / billing categories you can't fully mute.
Login from a new location
Security email when ConKarma sees a sign-in from a new country — what it means, the two buttons, throttling rules, and the recovery path.
iCloud backup + export controls
Two opt-in toggles that control whether adult content shows up in iCloud backups and GDPR exports — defaults are sharing-safe.
Biometric re-prompt on inactivity
Why the biometric latch isn't permanent — 5-minute inactivity / 30-second background defaults, and how to retune.
How your account works across both apps
One account, two apps. Shared sign-in, cascading sign-out, and what stays private between them.
What happens when you delete your account
Single action, two-app cascade — what goes immediately, what’s retained for legal compliance, and how subscriptions interact.
Quarterly transparency reports — what we publish
Cadence, categories, two-eye approval gate, where to find past reports.
Build-in-Public — see our engineering decisions
Why we publish decisions, what stays internal, reversal protocols, how to send feedback.
Where your data lives
Region, encryption, retention, and the per-jurisdiction privacy addenda.
Two-factor authentication
How sign-in works with 2FA — codes, trusted devices, new-device alerts, backup codes.
Set up MFA
Turn on multi-factor authentication — passkeys, authenticator apps, SMS fallback, and backup codes — and keep your account sovereign.
Recover your account
The layered break-glass ladder for a lockout — backup codes, 72-hour self-recovery, opt-in cell recovery, and guardian recovery for children.
Quiet hours + sleep
How ConKarma respects quiet hours. Safety overrides are transparent; cell-mates honor your hours; COPPA pattern.
Spoken UI + reading-age-aware copy
How to enable Spoken UI for pre-readers and low-vision visitors, how it interacts with VoiceOver and TalkBack, and how reading-age-aware copy auto-tunes the wording per family member.
Accessibility and mobility
How ConKarma adapts to accessibility + mobility needs. Cell composition, sitter/coach/teacher brief, decline-to-state. Not a medical device.
Heritage language — yours to declare
Distinct from interface locale; multi-language; powers cross-gen features + Lingua; COPPA pattern. We never infer.
Pets — a cell-level coordination layer
How ConKarma coordinates pet care in your cell. Sitter brief pet section, Family Captain rotation. Not a vet platform.